Behavioral Coaching is Transformational
Successful people are successful because of their behavior. They do things right, they do the right things and they get the right results. But in nearly every case, these successful people also have blind spots that have been with them all their lives and that cause them to exhibit behaviors that sabotage their success. They are successful in spite of their problem behaviors. But what if they could change? The change would be transformational.
When the Behavior of a Manager or Employee Becomes a Problem
Some managers have a real problem: their authority has gone to their heads and they alienate their employees through their "my way or the highway" behaviors. Unfortunately, many good employees will choose the highway, resulting in excessive turnover and low morale.
Other managers are so "nice" that they avoid confrontation with employees, and when they do attempt to confront, they sugar-coat the problem and nothing changes.
Some employees have anger and aggression problems that they can't seem to control. They may be very good workers, but they tend to intimidate and alienate ther co-workers.
Other employees hold grudges, and their passive-aggressive behaviors impede teamwork and productivity.
So what do you do?
When good people exhibit bad behavior, you can send them to a public seminar. But clearly that won't solve the problem. Anger management class is basically a punishment; a slap on the hand. The manager or employee may learn a few things, but the only real value is in the warning: that there is a behavior problem that needs to be solved.
Behavior Coaching is the Solution
Behavior coaching is a better solution than sending someone to a seminar. It sends the message that behavior needs to change - but whereas they can hide in the back of a classroom and learn nothing, they can't hide in a one-on-coaching program.
In many cases we recommend a full-day, face-to-face, one-on-one coaching workshop with Roger Reece, followed by a series of follow-up telephone coaching sessions designed to bring about lasting change.
In every case we discuss the history of the situation with you and work with you to develop the first draft of the coaching plan. Then, in the initial session with the manager or employee, Roger finalizes the coaching plan, and together they work out the solution to the problem.
Behavior Coaching: Your Best Alternative in Solving Behavioral Problems
Behavior coaching is not a punishment. It is a manager or employee development program designed to enhance the individual's career and help her/him achieve success. If you have a manager or an employee with a behavior problem, contact us today for a behavior coaching solution.
Can people change self-defeating behaviors that have been with them since childhood? The answer is yes, and this is the goal of behavior coaching.
Behavior Coaching is Not About Changing the Person. It's About Changing the Person's Behavior
"That's just the way I am. I've always been this way."
Don't confuse who you are with what you do. We learn coping behaviors at a young age, and then reinforce them throughout our lives. Behavior is not encoded in your DNA and it doesn't define who you are. In fact, in many cases it sabotages your ability to be all you can be.
Behavior coaching helps successful people to see the incongruencies between their values, their desired outcomes, and their behaviors. More importantly, behavioral coaching gives them the tools they need to break the patterns that are sabotaging their success.
Behaviors That Can Sabotage Your Success
In spite of all their great behaviors, successful people often sabotage their success by exhibiting behaviors such as:
- Avoiding conflict
- Talking down to people
- Hurrying through conversations and not listening
- Treating people like objects
- Allowing hostility to build in their relationships
- Failing to build trust and respect
- Giving in by saying yes when they need to negotiate a win-win agreement
- Blaming others rather than working together to solve the problem
- Speaking to others in a harsh or condescending tone
- Failing to build strong relationships with decision-makers at higher levels
- Political maneuvering that is perceived as self-serving manipulation
- Complaining rather than taking ownership
- Failing to show appreciation to team members
- Taking the actions of "difficult people" as personal attacks
- Frequently miscommunicating without realizing it
- Offending people without realizing it
- Getting defensive when challenged, criticized or corrected
- Failing to admit mistakes
- Putting personal agendas ahead of team goals
- Failing to tune into the needs and feelings of others
- Treating people harshly or disrespectfully
- Harboring resentment and not resolving the issue
- Needing to be right in disagreements
- Disorganization and lack of structure in managing projects
- Poor follow-up in solving problems and keeping commitments
- Focusing too much on the task at hand and not enough on the people involved
and many other self-defeating behaviors.
Behavior Coaching Helps You to Identify and Break the Habits that Are Holding You Back
Blind spots can keep you "repeating the same behaviors and expecting different results" (Einstein's definition of insanity). Behavior coaching will help you to clearly see the behaviors that need to change, and why they need to change. Roger Reece will work with you, over the phone or face-to-face, in order to identify your self-defeating behaviors; and in some cases, he may conduct a 360 to go deeper (a "360" is an automated survey or a series of live interviews with people 360 degrees around you - including your manager(s), your peers and your direct reports).
Once the behaviors to be changed are identified, a coaching plan will be developed, focusing on your objectives. If you are a manager seeking coaching for one of your direct reports, the coaching plan will be developed with that individual, using your feedback as key criteria for the plan.
Behavior Coaching Helps You to Form New Habits and Skills to Take You to the Next Level
You can attend training classes, read books and listen to self-help CDs to gain useful knowledge about the habits and skills that will take you to the next level in terms of behavior, performance and results. But your blind spots have a way of filtering what you take in, making it difficult for you to get clarity and make the necessary changes on your own. Self-help is great for building on your strengths, but it is less effective in helping you to overcome your weaknesses.
Behavior coaching, in contrast, relies on a skilled coach to help you through the process. In our case, that skilled coach is Roger Reece. Roger will work with you to not only to develop a success plan, but also to help you to implement it in order to achieve your goals. How long does behavior coaching take? It depends on the scope of the plan and the results you intend to achieve. In some cases, a coaching program may only span a few months. In other cases it may span a year or more. Your coaching program will be designed to achieve optimal results as quickly as possible.
Behavior Coaching Workshops for Individuals and Small Groups
Coaching workshops are coaching sessions where new behaviors and skills are learned in a highly interactive, direct and personal environment. Real problems are discussed and specific solutions are worked out. Coaching workshops are focused and practical, and they combine training content with the behavior coaching process. We can structure a training program to include a combination of full group classroom training, small group coaching workshops, and one-on-one coaching.
Behavior Coaching for Management & Leadership Development
Many managers have come up through the ranks. They have a lot of years in the business and they know their job. Or do they? When an individual contributor gets promoted to supervisor or manager, entirely new sets of skills need to be developed. And what is the best way to teach those skill sets? Behavior is a type of on-the-job training program for supervisors and managers. Many of your managers and supervisors are currently involved in difficult employee situations where they may be doing more harm than good. Behavior coaching focuses on current situations. A Management/Leadership behavior coaching program is designed to guide your supervisors and managers through the behavioral changes and new-skills development that they need in order to be really good at what they do.
If you are a supervisor or manager, behavior coaching is for you. It's the quickest, most effective way to get to the result you want: to be a great manager. Classroom training is good, but it doesn't help you through the employee problems and challenges you are embroiled in right now. Our coaching programs allow you to pick up the phone when you need help and advice. Our programs help you to develop in the key areas where you need strength. Our programs are not the training classes that put you to sleep. They are about solving today's problems now - problems with your employees, productivity problems, problems with your manager, and any other problems you are facing. And our programs are about making you the kind of leader that people want to follow.
Behavior Coaching for Conflict Resolution
When members of a team don't get along, everyone on the team knows it. Unresolved conflicts between team members, and between managers and their employees, don't tend to go away through avoidance. The conflicts generally get worse - and they may escalate into EEO complaints.
Roger Reece is a behavior coach who is also a conflict mediator. Contact us any time you need help resolving conflict, and coaching the individuals involved in the skills of conflict management. For more information about our conflict management training and coaching programs please visit our Conflict Management Workshops website.
Behavior Coaching for Improving Attitudes, Relationships & Teamwork
How do you fix a team-member's bad attitude? You can accuse that individual of having a bad attitude, but that generally just makes the situation worse. Behavior coaching is about helping people to see what they aren't seeing. It's an individualized approach to changing attitudes.
How do you fix a bad working relationship? You can tell people to work it out, but they may not have the skills or the desire to make the relationship work. Behavior coaching is about helping people to get along together. It's about teaching them how to communicate without generating hostility, about building mutual trust and respect. It's about building teamwork.
Although we offer team building workshops, if you're having attitude and behavior problems with a few specific individuals, a department-wide team building workshop is probably not the answer. Behavioral coaching applies the remedy directly to the problem. Get a coaching program started with the persons at the root of the problems, and get those problems fixed - then have a team building workshop. If you ignore the problem, then sooner or later the rest of your team will lose their positive attitudes, and then you will have a bigger problem. But if that's already happened, contact us and we will outline a coaching and training program to improve the attitudes, relationships and teamwork across the entire group.
Behavior Coaching for Time Management & Productivity Improvement
Poor time management habits are behaviors. Effective time management habits are also behaviors. Roger Reece is a productivity consultant, so his behavior coaching often focuses on helping individuals to implement new tools and workflow processes to improve personal and team productivity. Visit our Time Management Workshops website for information about time management training for your group.
Behavior Coaching for Career Development
How is your career progressing? A decade can pass quickly, and so can important career opportunities. You may be working hard, but is it paying off in terms of career advancement? Behavior coaching is also career coaching. Your behaviors can hold you back, or they can bring about the achievement of your career goals. In truth, if your career isn't where you want it to be, you have your behavior to blame. But behavior coaching isn't about playing the blame game. It's about getting your career into gear by initiating the behaviors that will make the difference.
Roger Reece will help you in the process of making career choices, and he will give you guidance in building relationships and in developing/executing the right strategies for the enhancement of your career. Don't wait until it's obvious that your career has tanked. Get on track with a career development coaching program.
Executive Coaching for Personal Development
We offer executive coaching for all aspects of personal development. If you're an executive who wants to improve your effectiveness at work and in your personal life, behavior coaching is for you. You may be trying to achieve balance between family and work, and you may need help in setting and achieving personal goals. You may need help in dealing with your CEO or the Board of Directors; or, you may be the CEO, and have issues everywhere you turn. Roger Reece is a highly effective executive coach with 25 years of corporate executive management experience, in addition to his years of coaching experience. Contact us to set up a phone call with Roger to discuss your needs.
The Barriers are Low and the Benefits are High
It doesn't take much to get started with behavior coaching. It's as easy as scheduling a meeting. Contact us for information about our telephone and onsite coaching rates and programs. The barriers to getting started are very low. You can start with a one-hour telephone coaching session, and then decide whether or not to move forward into a coaching program. When your behavior changes, the outcomes of your efforts change. Get started with the transformation today.